A dilemma is the predicament of a person who must choose between two or more options that are equally difficult and unpleasant.

Whether an organization has integrity depends on its own moral/ethical behavior and whether stakeholders recognize the organization’s integrity as such.

The goal of integrity management is to identify situations that challenge the integrity of the organization, analyze them, communicate them, and resolve them as part of management responsibility.

Helpful questions to analyze and communicate a dilemma as an understandable area of tension

• Which poles create a tension?
• What is the tension?
• What pulls in a certain direction, what pulls in another?
• Which stakeholders are affected?
• What are the rights, claims and interests of those affected and when do they come into conflict?
• What societal, organizational, and personal values are involved?

In an area of tension, the ACTUAL and TARGET situations are in conflict with each other.